Frequently asked questions

Orders:

• 1. Placing an order

  Add the products you like to your cart. After adding all the products you are interested in, you need to go to "Cart" and fill in your details.

  • Enter your details and contacts
  • Choose a shipping method
  • Choose a payment method
  • By clicking on the "Place an order" button you confirm the placing of the order

  Your order will be automatically confirmed after payment has been made. An email will be sent to the specified email address with order details.

  Items will be shipped using the shipping method you selected.

• 2. Can I view the products in your physical store?

  At the moment, this option is not available. We will let you know when the opportunity arises.

• 3. Do I have to create an account?

  Creating an account is optional. However, the existing account helps to place an order faster and more conveniently. Customers also receive additional bonuses and discounts.

• 4. How will I receive my order?

  Your order will be delivered to selected shipping method.

• 5. How long does it take to process an order?

  We do our best to ensure that orders reach you as soon as possible. As a rule, order processing takes no more than one business day. If the order is placed in the morning, it will be shipped on the same day.

Payment:

• 1. How can I pay for my order?

  Orders can be paid by a banklink or by credit card.

• 2. Can I pay by invoice?

  If you want to pay by invoice, please contact us and we will send you an invoice.

• 3. Is my payment information secure?

  All payment data is processed on the bank's side and we do not have access to this data.

Shipping:

• 1. Who provides the delivery service?

  Delivery is carried out by Omniva, Itella Smartpost, DPD.

• 2. Can I provide multiple shipping addresses?

  No. Only one delivery address can be specified at checkout.

• 3. How soon will the order be delivered?

  Delivery speed depends on the recipient's address and country. For more information, see the shipping page.

• 4. What countries do you ship to?

  Countries where you can order: Finland, Latvia, Lithuania, Estonia. If none of the above countries suits you, please let us know and we will contact you as soon as possible.